Everyone feels heard. You never miss good ideas. It’s a win win.
Don't miss any golden opportunities
Gather product feedback in one place
- Input is scattered all over the place. It also builds up in our backlogs. With Upfocus, you can pull in feedback from Slack, CRMs, help desk software, or wherever it lives.
Make sense of your feedback
- Feedback can also be overwhelming if it's not distilled and organized. We give super busy PMs a lightweight framework to organize it into topics. No more wasting time making spreadsheets or hacking project management tools.
Keep customers and coworkers engaged
- People stop giving feedback if they feel like it just goes into a black box. Upfocus helps you keep everyone in the loop with status updates on their feedback—including automatically notifying them in Slack.
Focus on what’s important in 3 steps
1. Capture Feedback
Capture feedback from customers and coworkers so you have everything in one place. A place that is designed for you to take action on the feedback.
2. Organize and Distill
Group feedback into topics so you can easily see it sorted by volume and customer need level.
3. Decide Next Steps
Decide your next step so you stay organized and everyone else stays in the loop.
Everything you need to capture feedback from wherever it starts
Then, vet it before you move it into your release project management system
Direct customer feedback
- Share a link from your website or app. Send the link via email, text, or chat. Start collecting feedback in your customers' own words.
Create as many boards as you’d like
- Create a board for all customers. Make one for your large customers. Give beta testers their own board. You get the idea.
No login required
- Customers can share feedback without having to login, but you'll still know who it came from.
- Capture ideas from discussions that are already happening.
- Let coworkers enter suggestions without logging into Upfocus.
- Keep everyone notified about important changes to feedback they provide.
Within the Upfocus app
- No matter where you are in the app, there's a button to capture a suggestion.
Anytime a suggestion comes up, you're just a click away from capturing it.
- Pull in feedback from help desk, CRM, or thousands of other apps
“After years of using voting apps to prioritize feature requests we switched to Upfocus suggestion boards. Within weeks the quality of feedback we were receiving was invaluable. Not only did we have more context for the problems that needed to be solved, we also had the ability to reach out to customers as we developed new solutions.”